Operator
Kalenda is operated and published by The Business Clinic Limited. BizClinic Africa LLC provides technology and shared services supporting the Platform.
1. Platform role and scope
Kalenda provides software tools for scheduling, commerce, invoicing, payments, and client management. We are a technology platform — not a medical, legal, accounting, or financial services provider unless explicitly stated otherwise.
2. Practitioner account responsibilities
Practitioners must provide accurate business information, maintain account security, comply with applicable professional regulations, and use the platform only for lawful purposes. You are responsible for your client relationships and professional conduct.
3. Client booking terms
When clients book through your public page, a contract is formed between you (the practitioner) and your client. Kalenda facilitates the booking but is not a party to that professional relationship.
4. Marketplace and listings
You must accurately describe services and products. Prohibited listings include illegal goods, misleading claims, and services that violate professional ethics or law.
5. Payments, refunds, and taxes
- Client payments for marketplace bookings and eligible products are processed primarily via Paystack (and PayPal where enabled). Kalenda software subscriptions are collected via Paystack on the platform account (Stripe SaaS checkout is deprecated).
- Other rails (for example Daraja, M-PAY, Stripe Connect) may exist in code or for specific products but are not the default booker checkout.
- Refund and cancellation policies are set by practitioners within platform minimums and must be displayed before booking; accepted versions are snapshotted at checkout.
- Practitioners are responsible for tax compliance, including eTIMS obligations in Kenya where applicable.
- Chargebacks and disputes follow payment provider rules, practice policies and the Dispute resolution process.
6. eTIMS and tax responsibility
Where eTIMS integration is enabled, practitioners remain responsible for accurate tax reporting and fiscal compliance with the Kenya Revenue Authority.
7. PSP and wallet disclaimers
Virtual wallet and PSP services are provided by licensed third parties. Kalenda does not hold client funds except as necessary for platform operations. Settlement timelines depend on provider rules.
8. Professional responsibility
Kalenda does not provide professional advice. All advice, diagnosis, legal opinion, or financial guidance comes from you, the practitioner, not from the platform.
9. Acceptable use
See our Acceptable Use Policy. Violations may result in suspension or termination.
10. Data protection obligations
Practitioners processing client data must comply with the Kenya Data Protection Act 2019, GDPR where applicable, and our Data Processing Addendum.
11. Confidentiality
We treat platform data as confidential subject to our Privacy Policy. Practitioners must protect client confidentiality according to their professional obligations.
12. Intellectual property
Kalenda retains rights in the platform. You retain rights in your content. You grant us a licence to host and display your practice content as needed to operate the service.
13. Service availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance windows and third-party outages may occur.
14. Suspension and termination
We may suspend accounts for breach, fraud, or legal requirements. You may close your account via the Privacy Center. Certain records may be retained as required by law.
15. Limitation of liability
To the maximum extent permitted by law, Kalenda and The Business Clinic Limited are not liable for indirect, consequential, or professional malpractice damages. Aggregate liability is limited to fees paid in the preceding twelve months.
16. Indemnity
You agree to indemnify Kalenda and The Business Clinic Limited against claims arising from your professional services, unlawful data processing, or breach of these terms.
17. Dispute resolution
Disputes shall first be addressed through good-faith negotiation. Governing law: Kenya. Courts of Nairobi, Kenya have exclusive jurisdiction unless otherwise required.
18. Changes to terms
We will publish updated versions with effective dates. Material changes require renewed acceptance where appropriate.