Operator
The Business Clinic Limited operates Kalenda. Practices are responsible for their client commercial terms within platform minimums.Services
Refunds for cancelled, undelivered or materially misdescribed services follow the cancellation policy accepted at checkout and applicable law. There is no blanket non-refundable rule across the platform.
Digital products
Where digital products are sold, access/delivery terms are disclosed at checkout. Faulty or inaccessible digital goods may be remedied by re-delivery or refund as appropriate.
Physical products
Physical product purchases are not currently enabled for checkout on Kalenda until seller shipping and fulfilment arrangements are configured. See [Shipping policy](/shipping-policy).
Refund process
1. Approval — practice and/or Kalenda review per dispute process.
2. Initiation — refund requested via supported provider APIs or audited manual workflow.
3. Completion — provider processes the refund; status is tracked separately from booking status.
Refunds cannot exceed the remaining refundable amount on a payment. Partial refunds are supported where the provider allows them. Chargeback and refund double-recovery is prevented operationally.
Contact
support@bizclinic.africa